We are here for you at all times. We will answer within 24 hours of your support ticket being opened. We will do everything we can to resolve your issues with Elegant Tools by sharonArt Productions. If you need help with your order, or tech support please feel free to open a support ticket. If you have questions or concerns feel Free to open a support ticket anytime. If you would like more details about any of our products, wands, dolls ect. feel free to ask and we will be happy to reply. If you are unsure about anything on this website or how it works please feel free to ask your questions and we will always reply as soon as possible. If you need any assistance with this website ask here and We will get back to you as soon as possible. If you need more help of any kind- with your order you can create a support ticket.